I'm recentely involved with Knowledge Sharing activities in my job; what is really cool actually to perform this "evangelist" activity to my colleagues. In other hand, it is far away to be easy.
My company has chosen MS Sharepoint for Wiki, Blogs, RSS, discussion boards and storing content. I really would like to get reports and more data than the usual provided, but I couldn't find any kind of "open" interface or Web Service for my queries.
(Yeah yeah... don't laught about seeking for open stuff in a MS tool.)
Also, I'm really curious about more process using these tools. Like IBM does with BluePages (not really for KS, but community aspect). Basically, I'm trying to reach an action plan answering 2 questions:
1) How to get people using it?
I've been based into Forum Nokia and SE Developers community as a model. I really believe in two points:
- The tool must work properly (so people can use it well). Also, there are many many tools, need to improve usage in a natural way.
- Rewards like Champions program works better than make posts mandatory (as a target or whatever...). Giving a prize to best contributors is a good idea, but don't know if my budget fits on that.
2) How to get people involved with KS?
Or better, how to make people spread this or start searching before doing anything? How to make people participate into communities eveyday?
- Sometimes using Sharepoint is confusing and slow. So, I planned starting a Wiki with How To's for each kind of "job". In that way, wiki may drive people to right site seeking for approprieted content.
What practices do you use in your work for Knowledge Sharing?
There is many ideas, I really would like to get the best practices.
